Shipping policy

 

Shipping rules for Nursery and Shop products

Order Cutoff Time: Mondays at 10:00 GMT

Order Handling Time: 0-6 days (Mon-Fri)

Transit Time: 1-3 days (Mon-Fri)

Due to the difference in products and the safe arrival of both Nursery products and shop products we have to ship Nursery products and Shop products separately. 

This is to ensure the condition of the products is kept at a high standard. 

Shipping shouldn't vary in delivery time and date too much from Nursery and Shop products but please be aware that they won't arrive together. 

We do not ship internationally. 

Your order will, wherever possible, be sent to you in one delivery. Delivery is calculated using the weight, size, and packaging costs of a particular product. All products are only available for purchase where delivery is to a UK address.

We aim to deliver your goods within 6 working days from receipt of your order (subject to stock availability). If an item is out of stock, we will advise you accordingly and provide an estimated delivery date.

We do not aim to make any profit on the postage costs.

If you would like to check the status of an order already placed or have any other queries please email us at: office@greatdixter.co.uk.

Pricing for Nursery and Shop products

Please be aware that if you have a Nursery product in your checkout that the delivery charge will be a minimum of £10, this is because we require Next Day Delivery to allow the plants to arrive in good condition.

Final shipping cost is calculated at the checkout

Shipping for Plants

Plants are sent out once a week on Monday

Using a 24 hour courier service to ensure they do not sit in warehouses over the weekend. A signature is required on delivery. However, if you are unable to sign for the delivery and wish your parcel to be left in a safe place (garage/neighbour, etc.), please let us know. Please be aware that you do so at your own risk. Alternatively, if you wish your parcel to be sent to your business or other address where a signature can be obtained, you may fill in the relevant section on the order form.

We use recycled boxes and packaging as much as possible.

Contact Us

For more information contact us