SHIPPING POLICY

Shipping rules for Nursery and Shop products

Due to the difference in products and the safe arrival of both Nursery products and shop products we have to ship Nursery products and Shop products separately. 

This is to ensure the condition of the products is kept at a high standard. 

Shipping shouldn't vary in delivery time and date too much from Nursery and Shop products but please be aware that they won't arrive together. 

We do not ship internationally. 

Pricing for Nursery and Shop products

Please be aware that if you have a Nursery product in your checkout that the delivery charge will be a minimum of £10, this is because we require Next Day Delivery to allow the plants to arrive in good condition.

Final shipping cost is calculated at the checkout

Shipping for Plants

Plants are sent using a 24 hour courier service. A signature is required on delivery. However, if you are unable to sign for the delivery and wish your parcel to be left in a safe place (garage/neighbour, etc.), please let us know. Please be aware that you do so at your own risk. Alternatively, if you wish your parcel to be sent to your business or other address where a signature can be obtained, you may fill in the relevant section on the order form.

Conditions of Sale for Nursery Plants

We believe that all plants sent out by us are true to name and every effort is made to see that stock is of the best quality; however, no warranty, expressed or implied, is given as to description, quality or any other matter. Due to poor planting conditions, unfavourable weather or neglect, plants will often fail, and we, therefore, hold ourselves under no obligation to consider complaints unless they are made immediately on receipt or within 7 days.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds of Nursery Plants
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Returns and Refunds of Shop Items

If for any reason you are unhappy with your mail order purchase we will refund, exchange, or issue a credit note for any item provided you let us know within 14 days of receiving it as long as both the packaging and the goods remain intact and are able to be returned in the condition they were received in. You will then have a further 14 days to return the item. Return postage will only be refunded if the goods are faulty. We are also unable to refund the original postage paid unless the goods are faulty.

To make a return please carefully repackage and send the item(s) to Online Shop, Great Dixter, Northiam, Rye, East Sussex TN31 6PH. Please include your name, details of return or exchange and Order ID.

Please ask for proof of postage from your post office. We cannot refund items lost or broken in transit.

Returns are dealt with as soon as they arrive; however, during busy periods please allow 14 days for your return or exchange to be processed.